BGI Onboarding – Field Investigators’ Duties and Responsibilities

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FIELD INVESTIGATOR’S DUTIES AND RESPONSIBILITIES GENERAL GUIDELINES AND AGREEMENT

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Investigators Name(Required)
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The contractor/employee (herein referred to as the Investigator) will play a pivotal role in providing the following services.

The Investigator will be assigned a pre-employment background investigation, either in whole or part. The investigator will use his/her investigative skills to conduct fieldwork or a comprehensive background investigation of the candidate, following the sponsoring agency and POST guidelines and standards, depending on the assignment.

Time is of the essence when completing assignments. These guidelines are not all-inclusive but are expectations as they relate to critical components of the process.

The Investigator’s assignments are diverse and may include tasks such as contacting the candidate, conducting a background interview, and reviewing associated documents. Additionally, the field investigator may need to interview the candidate’s immediate family, neighbors, and supervisors, and conduct in-person agency and employment background, personnel, and/or internal affairs file reviews.

The Investigator will be provided access to an electronic folder that includes documents the candidate provided to date and items obtained during The Gumshoe Group’s initial file workup. This consists of the Personal History Statement (PSH), Pre-Investigation Questionnaire (PIQ), Credit Report, DMV Printout, TLO or other database record search, Social Media Research, EDD 7-year history, and other documents.

ASSIGNMENT STEPS: Each case is divided into steps and compensated according to the step completed by the investigator.
▪ Step 1 (aka Tier 1): Hiring Interview (if required), Initial Review of all documents to include PHS, PIQ, Credit, DMV, EDD, social media, and other records submitted. Complete an abbreviated executive summary if the candidate is disqualified after this step. If the case file continues, complete all the mail-outs and time-sensitive requests.
▪ Step 2 (aka Tier 2B): General Investigation, including any additional mail-outs, background interviews, discrepancy interviews, contacting employers, references, file reviews, and other contacts via USPS, video, or telephone. Processing and documenting all returns and requesting fieldwork and/or follow-up if you’re not completing step 3 (fieldwork).
▪ Step 3 Fieldwork: conduct all field investigations that are required, such as neighborhood checks, Home Visits, employer file reviews, etc.
▪ Step 4: CVSA (Voice Stress)

All other background investigations follow the general workflow format:

▪ Initial Workup (done by Gumshoe Group)
▪ Investigation & Documentation
▪ Field Investigation (NHC, Employers, File Reviews, etc.)
▪ CVSA (Voice Stress) – if required by the client-agency
▪ Internal Audit
▪ Agency Submission
COMPENSATION: Compensation for cases is based on each step completed, in whole or part. If a case is terminated during a step due to reasons associated with the candidate or agency, the investigator shall be compensated for that step. Candidate interviews are not considered fieldwork and may be conducted virtually, during a home visit, or at The Gumshoe Group offices.

If a case is reassigned due to the investigator’s failure to perform, the investigator is only entitled to a prorated amount associated with the work completed up to the point of reassignment.

Investigator shall invoice for a case once it’s submitted to the client agency.

Compensation is outlined in Appendix A.
FOLLOW-UP: The Investigator may be required to complete any follow-up assignments involving the assigned case if returned by the auditor or client agency.
REPORT WRITING: All reports and narratives must be completed using The Gumshoe Group report templates, using the format and layout outlined in the report templates. Report writing is part of each tier/level.

RECOMMENDED EQUIPMENT:

• An Audio Recording device (it can be a phone) that can record conversaons and upload/download the digital recording.
• A digital camera (it can be a phone) to take headshots, with the ability to upload/download digital images.
• Laptop Computer – withsoftware:
◦ Microsoft Word
◦ Adobe Reader (PDF)
◦ Ability to merge PDFs (can be Adobe or another program)
◦ Grammarly – free version (spelling and grammar checker)
• Ability to scan documents into PDF
• Printer (Color)
TIMELINE: Barring any unforeseen circumstances, the Investigator shall endeavor to complete each assignment within a reasonable amount of time. For full background, the Investigator shall endeavor to complete them within twenty-one days. If a case is requested to be expedited, the investigator shall endeavor to complete it within ten working days or less. If the Investigator cannot complete the assignment within the allotted time frame, they must notify the agency coordinator as soon as the delay is known.
SUBMISSIONS: The Investigator will prepare reports using the provided templates and upload reports, scanned documents, photos, and recordings to the Gumshoe within the required timeline.
COMMUNICATIONS: The Investigator agrees to fully communicate with the assigned designee regular status updates, any significant areas of concern are identified, the investigator or candidate is going to be unavailable for a period of time that will cause a delay, or any other delay or inability to complete an investigator in the prescribed timeframes.
• The Investigator can send general questions, requests, and other non-priority communications via email: Ops@CalBGI.com
• The Investigator will be provided with a @GumshoeGroup.com and @CalBGI.com email address for communications.
NON-DISCLOSURE: The Investigator agrees that the Confidential Information will remain confidential and not be disclosed to any person or entity other than The Gumshoe Group and its affiliates. The Investigator shall be responsible and liable for any use or disclosure of Confidential Information in breach of this Agreement.
IDENTIFICATION: The Investigator agrees to identify themselves as part of The Gumshoe Group for all communications relating to assigned background investigations. No other organization, company, or private investigation identity will be used.
INDEPENDENT CONTRACTOR RELATIONSHIP: The contractor’s relationship with The Gumshoe Group will be that of an independent contractor, and nothing in this Agreement is intended to, or should be construed to, create a partnership, agency, joint venture, or employment relationship. The contractor will not be entitled under this Agreement to any of the benefits that may be made available to The Gumshoe Group’s employees, including but not limited to group health insurance, life insurance, profit-sharing, retirement benefits, paid vacation, holidays or sick leave, or workers’ compensation insurance. No part of the contractor’s compensation will be subject to withholding for the payment of any social security, federal, state, or any other employee payroll taxes. We will regularly report amounts paid to the contractor by filing a Form 1099-MISC with the Internal Revenue Service as required by law. The contractor may perform the services required by this Agreement at any place or location and at such times as the contractor shall determine. The contractor agrees to provide all tools and instrumentalities, if any, required to perform the services under this Agreement. The contractor agrees to maintain any licenses, certifications, or other licenses required to perform these duties as required.

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Gumshoe Authorized Representative

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Gumshoe Representative Name(Required)
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Background Fee Schedule

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Select template based on Investigators experience, training, and certifications. Delete or modify fields that do not apply or need to be updated outside of the template.
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CHP

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LE Agency (Sworn LEO)

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LE Agency (Streamlined)

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Fire Background

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Other Services

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Expedited (Rush Case)

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NHC Only

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Home Visit Only

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NHC + HV

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Employer Check Only

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BG File Review Only

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Case Audit

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Case (agency) Coordination

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CSVA Exam

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